Refund and Return Policy

At At ARVYDEN UK LTD, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read the following policy carefully to understand our guidelines for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You initiate the return process within [Number] days of receiving your order.
  • You have the receipt or proof of purchase.

Certain items are exempt from being returned, including:

  • Perishable goods such as fresh produce.
  • Customized or personalized items.
  • Items that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Company Email] or [Your Company Phone Number] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return is approved, we will provide you with instructions on how to return the item(s).

3. Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within [Number] business days.

5. Refunds

If your return is approved, we will initiate a refund to your original method of payment. Depending on your payment provider, it may take [Number] business days for the refund to appear in your account.

Please note that we only refund the cost of the item. Original shipping charges are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Company Email] or [Your Company Phone Number] with details of the product and the defect.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Company Email] or [Your Company Phone Number] with your order number and a description of the damage or defect. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

8. Non-Returnable Items

Certain items are non-returnable, as mentioned in Section 1. These items will not be eligible for a refund or exchange.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

At ARVYDEN UK LTD

[Your Company Address]

[Your Company Email]

[Your Company Phone Number]